Return & Refund Policy

We want every order from Hello Tech BD to arrive exactly as you expected. This policy explains when you can return or replace a product bought on hellotechbd.online, and how refunds work.

Check your parcel at delivery

Please open and check the parcel in front of the delivery person before paying the rest of the amount. If the box is damaged, a product is missing or the wrong product has arrived, you can refuse the parcel and let us know right away.

7-day return and replacement

You can ask for a replacement or return within 7 days of receiving the product when:

• you received a different product, model or colour than you ordered;
• the product arrived physically damaged;
• the product has a manufacturing defect and does not work as it should;
• parts or accessories listed on the product page are missing.

Conditions for a return

• The product is returned with its original box, accessories, manuals and gifts.
• The warranty sticker, serial number and seals are not removed or damaged.
• There is no physical, water or burn damage caused after delivery.
• A clear unboxing video is required for claims about missing items or damage on arrival.
• You share your order ID so we can find the purchase.

Products that cannot be returned

• Products damaged by misuse, liquid, a fall or an unofficial repair.
• Opened in-ear products (earbuds, earphones) returned for a change of mind, for hygiene reasons.
• Requests made after 7 days – these are handled under the product warranty instead.

How to request a return

• Contact us with your order ID. Call us at 01629672915 or email cse.younuskhan@gmail.com (support hours: Every day, 10:00am – 10:00pm).
• Send photos or the unboxing video showing the problem.
• We confirm the request and tell you how to send the product back, or arrange a pickup.
• Our team inspects the product within 2-3 working days after it reaches us.

Refunds

If a replacement is not available, we refund the amount you paid, including the ৳200 advance paid by bKash. Refunds are sent to your bKash number or bank account within 7 working days after the returned product passes inspection. The delivery charge is refunded when the return is caused by our mistake – a wrong, damaged or defective product.

Cancelling an order

You can cancel an order free of charge before it is handed to the courier – just call us and your advance is refunded in full. After the parcel has been shipped, refusing it without a valid reason means the delivery charge is kept from your advance and the rest is refunded.

Warranty claims

Problems that appear after the 7-day window are covered by the product warranty. You can check the warranty of your product on our Verify Warranty page.