Privacy Policy

This policy explains what information Hello Tech BD collects when you use hellotechbd.online, how we use it and the choices you have. By using the website you agree to this policy.

Information we collect

• Order details: your name, mobile number, email, delivery address and thana, the products you buy and any note you add.
• Account details: if you create an account – your login email, saved addresses, order history, wishlist and reviews.
• Payment details: the bKash transaction ID and number used for your advance payment. We never see or store your bKash PIN or card details.
• Warranty details: serial numbers, order number and the unboxing video link you submit when activating a warranty.
• Technical data: basic information such as your browser type and pages visited, used to keep the website secure and working.

How we use your information

• To confirm, pack and deliver your orders and to collect payment.
• To call or message you about your order, delivery or warranty.
• To provide order tracking, warranty verification and customer support.
• To prevent fraud and misuse of the website.
• To improve our products, prices and services.

Who we share it with

We do not sell your personal information. We share only what is needed with:

• courier and delivery partners – your name, number and address to deliver the parcel;
• bKash – to process your advance payment;
• government authorities, only when the law requires it.

Cookies and browser storage

The website uses cookies and your browser’s storage to keep your cart, login, wishlist and compare list. These are needed for the shop to work. You can clear them from your browser settings at any time; your cart and saved lists will then be emptied.

How we protect your data

The website uses a secure (HTTPS) connection, and only authorised staff can see order information. Order records are kept as long as needed for delivery, warranty, accounting and legal purposes.

Your choices

• You can view and update your details from My Account.
• You can ask us to correct or delete your information, unless we must keep it for an open order, warranty or the law.
• You can ask us to stop promotional messages at any time.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact us

Questions about your data? Call us at 01629672915 or email cse.younuskhan@gmail.com (support hours: Every day, 10:00am – 10:00pm). Address: Dhaka, Bangladesh.